Our Commitment to Your Privacy

Introduction

We believe that trust begins with transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with Al-Gamil Ship Chandler through our website or communication channels.

Whether you’re requesting a quotation, applying for marine services, or simply browsing our site, your privacy matters to us.

Please take a moment to read this policy carefully.

By using our services, you agree to the practices described below.

Information We Collect

When you interact with our website or services, we collect data that helps us provide secure, efficient, and personalized experiences.

This may include personal details, operational information, and technical data.

1. Personal Information

• Full name

• Email address

• Phone number

• Company name

• Position or department

• Vessel details (when applicable)

2. Operational Information

• Service requests and order history

• Payment details (if applicable)

• Delivery or port location

• Communication and inquiry records

  
  

3. Technical & Usage Data

• IP address and browser type

• Device type and operating system

• Pages visited and time spent

• Interaction data from contact forms or service requests

We automatically collect certain technical data to enhance your browsing experience and keep our platform safe.How We Use Your Information

How We Use Your Information

Your data helps us deliver reliable and compliant ship supply services.

We use it to:

• Verify your identity and confirm service requests

• Process and track orders efficiently

• Provide updates, invoices, or service confirmations

• Improve our operations and website experience

• Ensure compliance with maritime and customs regulations

We may also analyze website usage patterns to improve performance and detect potential security threats.

Note: Never share your passwords or verification codes with anyone — our team will never ask for them.

Data Sharing & Disclosure

We do not sell or rent your data.

We only share necessary information with trusted service partners, such as:

• Shipping and logistics providers

• Port authorities and customs agents (for compliance purposes)

• Technical support or security service providers

  
  

In rare cases, we may disclose information to government or legal authorities when required by law or to protect our users and operations.

Your data is only shared on a need-to-know basis and always handled under confidentiality agreements.Your Rights

Your Rights

You have full control over your personal information.

You may:

• Request access to the information we store about you

• Ask for corrections to inaccurate data

• Request deletion of your personal data when no longer needed

• Withdraw consent for marketing communications

• Ask for a copy of your data in a portable format

To exercise these rights, please contact our privacy team at: shipchandler@algmail.net

How We Protect Your Data

Security is at the core of everything we do.

We protect your data through:

• Bank-grade encryption (SSL/TLS) for all online communications

• Secure data storage and limited employee access

• Regular security audits and monitoring for suspicious activity

• Multi-layer authentication and password protection

Your information is encrypted both in transit and at rest using modern security standards.

We continuously review our systems to ensure your data remains safe from unauthorized access.

For added protection, use a strong password and enable two-factor authentication when available.Content